Key skills
LeadershipCommunicationTime Management
About this role
Role Overview
- Provide strategic and operational oversight for regional field operations including logistics, laboratory services, and accessioning
- Monitor service delivery performance and ensure key service thresholds and turnaround times (TAT) are consistently achieved
- Analyze productivity metrics and implement process improvements across all functional areas
- Optimize courier routes, vendor relationships, and overall logistics efficiency
- Continuously evaluate operational performance to improve quality, productivity, and efficiency
- Drive a culture of high-quality customer and patient care
- Monitor service performance metrics, including customer satisfaction and Net Promoter Score (NPS)
- Develop and implement strategies to improve service delivery and client experience
- Partner with cross-functional teams to enhance service offerings and support client needs
- Manage departmental budgets, including labor, overtime, vendor costs, and travel expenses
- Monitor financial performance and identify cost-saving opportunities
- Evaluate staffing models and align resource allocation with business needs
- Approve and manage headcount and workforce planning decisions
- Ensure adherence to all company policies, SOPs, and regulatory standards (federal, state, and laboratory regulations)
- Monitor compliance and address any operational, staffing, or regulatory concerns
- Oversee workplace safety protocols, including hazardous materials handling and infection control procedures
- Lead, coach, and develop a team of managers overseeing large, geographically dispersed teams
- Foster a positive and engaging work environment to improve employee performance and retention
- Ensure appropriate staffing levels and staff training to meet operational goals
- Monitor team performance and provide guidance to support continuous improvement
Requirements
- Bachelor’s degree (BS/BA) required
- 7–10 years of relevant professional experience in healthcare operations or related field
- Minimum 5+ years of leadership experience managing managers and large teams (250+ employees) across multiple locations
- Minimum 5+ years of experience in a hospital or healthcare environment
- Strong experience with staffing, scheduling, and multi-functional operations
- Proven experience managing budgets and controlling operational costs
- Excellent written and verbal communication skills
- Strong leadership, organizational, and time management abilities
- Valid driver’s license
- Ability to travel up to 60%
Benefits
- Medical, Dental, Vision
- Life Insurance
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan