Key skills
CloudSalesforceJiraAgileCommunication
About this role
Role Overview
- Support the administration and configuration of Salesforce Service Cloud and Experience Cloud
- Troubleshoot and resolve end-user issues through the JIRA ticketing system
- Assist in configuring, testing, and deploying Salesforce enhancements aligned to business requirements
- Support the build and testing of Agentforce agents in line with approved scope and governance standards
- Contribute to configuration and testing of B2B eCommerce experiences in partnership with cross-functional teams
- Participate in process flow analysis and business process design activities
- Work within an agile sprint framework to deliver ongoing enhancements
- Provide input into effort estimates for assigned tasks
- Support users in building reports and dashboards
- Collaborate with internal development teams and business stakeholders
Requirements
- 4+ years of Salesforce experience
- Salesforce Administrator or Advanced Administrator certification required
- Preferred: Salesforce Service Cloud and/or Experience Cloud certification
- Experience with Service Cloud and Salesforce Communities/Experience Cloud
- Ability to build and manage workflows, validation rules, and process flows
- Experience configuring page layouts, objects, and fields
- Knowledge of user access management (roles, profiles, rules, and users)
- Ability to gather and translate business requirements into solutions
- Experience creating process and policy documentation
- Strong communication and stakeholder engagement skills
Tech Stack
- Cloud
Benefits
- Health insurance fully paid–Spouse, children, and Parents
- Accident insurance fully paid
- Flexible working allowance
- 25 days holidays
- 7 paid sick days
- 10 public holidays
- Employee Assistance Program