Planning Specialist, Customer Experience
Ohio, United States of America
Full Time
1 week ago
$17 - $30 USD
No Visa Sponsorship
Key skills
Communication
About this role
Role Overview
- Utilize route analysis software to adjust territory plans and create effective daily and weekly tactical route plans
- Perform data analysis of plans, resource availability, and territory
- Maintain geographic codes, addresses, and customer information
- Report metrics daily to Service Planning Supervisor and Branch Managers/Technicians
- Create summary reports daily and provide them to the supervisor
Requirements
- High school diploma or GED or equivalent combination of education and/or experience in the service industry
- 1-2 years of related experience as dispatcher and/or customer service agent
- Advanced knowledge of Routing and Scheduling software systems
- Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
- Verbal and written communication skills, including public speaking
- Analytical skills and attention to detail
Benefits
- Start Day 1 for Full-Time Colleagues
- No Waiting Period!
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- Tuition Reimbursement benefits (for FT Colleagues)
- Professional and Personal Growth opportunities