About this role
Role Overview
- provide primary strategic and operational relationship management and oversight between USAA and assigned third party suppliers
- proactively seek opportunities to continuously build rapport and partnership with third parties
- provide guidance and enforce the standardization of supplier strategies, policies, procedures, guidelines, and reporting
- engage regularly with clients, client relationship management, and others to ensure alignment of goals between USAA and the supplier
- understand and convey client needs to suppliers while understanding and conveying capabilities back to the client and client relationship managers
- work closely with CoSA Supplier Governance (CSG) to understand measurable performance of the supplier and provide guidance in taking appropriate-level corrective action
Requirements
- Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
- 4 years of experience in operational functional line of business (real estate lending), quality assurance, control, audit, or vendor management within a financial services organization
- 2 years of experience in program management, quality, and oversight to include experience managing internal and external partners building and maintaining relationships
- Proficient experience with data analysis tools, industry data sources, Microsoft Office tools and applicable business software
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education