Integration Tester

Role Overview

• Validate and test integrations across Amazon Connect, AWS Bedrock, Amazon Kinesis, Salesforce, Verint, and related AWS GovCloud services within a FedRAMP High (IL4) environment.
• Ensure that real-time and post-call data pipelines, AI-driven workflows, Salesforce integrations, and operational monitoring components function reliably, securely, and according to business and compliance requirements.
• Test AWS Lambda functions that orchestrate AI inference calls to Bedrock Agents, process Contact Lens transcript streams, and write structured data to Salesforce.
• Validate real-time data pipelines from Amazon Connect through Kinesis to downstream systems including Bedrock, Salesforce, Verint, and QuickSight.
• Perform integration testing for near-real-time Lambda-to-Salesforce data delivery during live calls for AI Coaching capabilities.
• Validate Salesforce Platform Events and Streaming API integrations used to push coaching prompts to agents in real time.
• Test Lightning Web Components (LWC) within Salesforce agent workspaces to ensure proper display of AI coaching prompts, compliance alerts, recommended actions, and knowledge suggestions.
• Validate Amazon Lex bot intents, slot types, and fulfillment workflows for IVR Call Taking virtual agents.
• Test post-call summarization workflows including Contact Lens transcript processing, Bedrock inference, Guardrails validation, and Salesforce case record creation.
• Verify integrations between AI-generated summaries, call metadata, quality scores, and Verint quality management systems.
• Validate CloudWatch alarms, anomaly detection configurations, operational monitoring dashboards, and alerting workflows.
• Execute integration, regression, end-to-end, system, and user acceptance testing across Dev, Test, UAT, and Production environments.
• Develop and maintain test plans, test cases, automated test scripts, and test evidence documentation.
• Support infrastructure validation for CloudFormation or CDK deployments.
• Participate in DevSecOps processes including automated testing, code validation, security-focused reviews, and CAB-approved deployment verification via ServiceNow.
• Collaborate with Security Engineers to validate TLS 1.2/1.3 encryption, IAM least-privilege access controls, logging, and SIEM integration compliance.
• Identify, document, track, and retest defects through resolution.

Requirements

• 4+ years of experience in software testing, integration testing, or QA engineering within AWS cloud environments
• Experience testing serverless AWS applications including Lambda, API Gateway, Kinesis, S3, DynamoDB, and CloudWatch
• Hands-on experience validating Amazon Connect contact flows, Amazon Lex bots, and Contact Lens integrations
• Experience testing Salesforce integrations including REST/SOAP APIs, Platform Events, Streaming API, or Salesforce Connect
• Familiarity with Salesforce Lightning Web Components (LWC) testing methodologies
• Experience validating real-time streaming architectures using Amazon Kinesis Data Streams and/or Firehose
• Knowledge of API testing tools such as Postman, SoapUI, or equivalent
• Experience creating and executing automated and manual test cases for distributed systems and integrations
• Understanding of CI/CD pipelines and DevSecOps testing practices
• Knowledge of IAM policy validation, VPC networking, and AWS GovCloud security best practices
• Experience working within FedRAMP, NIST 800-53, or equivalent federal compliance frameworks
• Strong analytical, troubleshooting, and defect management skills
• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or related field (or equivalent experience).

Tech Stack

• AWS
• Cloud
• Distributed Systems
• DynamoDB
• ServiceNow
• SOAP

Benefits

• Pay rates are not mentioned in the job listing.
• No specific benefits are listed in the description.