Design, build, and deploy automation capabilities supporting the federal agencies
Eliciting and documenting reporting requirements for custom ServiceNow reports
Configuring and building reports and associated dashboards/widgets to present high-visibility platform data
Implementing role-based access controls for report visibility consistent with Customer security requirements
Validating report accuracy against agreed-upon sample data and expected outcomes
Developing and deploying Customer-defined workflows leveraging MID Server to automate infrastructure tasks
Automating user account creation and other prioritized infrastructure automation use cases
Conducting requirements gathering and documenting technical approaches for every automation workflow
Implementing standard operational controls, including approvals, logging, exception handling, and rollback/compensating actions
Adhering to Federal Agency ServiceNow Governance, rules, and best practices
Collaborating with the Federal Agency ServiceNow team to troubleshoot and resolve issues originating at the core platform level

8 + years of related experience
Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent experience)
8+ years of experience in ServiceNow development and configuration
Proven experience leveraging the ServiceNow MID Server for integrations and automation
Technical proficiency in designing workflows, Flow Designer, and IntegrationHub
Experience with infrastructure automation (e.g., Cloud provisioning or Directory Services)
Strong understanding of ServiceNow Reporting and Dashboard engines
Experience working in an Agile/Scrum development environment
Must be able to obtain a Public Trust clearance and meet agency residency requirements
ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) (desired)
Experience supporting agencies and opdivs under the Department of Health and Human services (HHS) (desired)
Knowledge of Azure Landing Zones and Kubernetes infrastructure (desired)
Experience implementing automation with robust exception handling and "compensating action" logic (desired)
Excellent oral and written communication skills, with a demonstrated ability to communicate complex technical automation logic to non-technical audiences (desired)
Works well as a team member in a fast-paced and often time-sensitive environment (desired).

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts
dental plan options
a vision plan
a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year.
The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

ServiceNow Developer

Key skills