Build and maintain strong relationships with assigned customers
Drive customer adoption and usage of Infobip products and solutions
Understand customer business goals and provide strategic recommendations
Manage customer onboarding, account setup, and platform maintenance
Monitor customer health metrics and proactively identify risks
Coordinate with Sales, Support, Solution Engineering, Product, and Operations teams
Support upsell and cross-sell opportunities within existing accounts
Conduct regular business reviews, product demos, and training sessions
Handle customer escalations and ensure timely issue resolution
Maintain accurate account information and activity updates in CRM systems
Analyze traffic, usage, and performance data to improve customer outcomes
Ensure customer retention, renewal, and satisfaction KPIs are achieved

Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience
Min. 5 years of experience in B2B Enterprise Key Account Management, Customer Success, Client Relations, Professional services, Consultancy or Business Development
Customer retention and growth experience
Experience in Dealing & Presenting to C-Level
Understand Customer Journey
Customer satisfaction oriented
Exceptional professional communication skills
Strong administration, analytical and organisational skills, with a systematic approach to problems
Strong networking & relationship building skills
Preferably experienced in SaaS industry
Self-driven, able to work independently as well as a good team player
You have excellent written and verbal communication skills in English
Outstanding communication and negotiation skills towards your clients, partners, and colleagues.

Financial rewards & recognition
A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements
We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere
and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan)
As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
Work-life balance and Well-being
We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility
Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development
Learning never stops. Onboarding, mentorship, and training programs help you grow
no matter where you start.
International mobility
Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

Customer Success Executive

Key skills