Customer Service Associate

Role Overview

• Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
• Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
• Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Responsibilities include a mix of sales counter duties and warehouse tasks, supported by modern sales systems and a commitment to maintaining an organized workspace.

Requirements

• Prior experience in a customer service or sales role is preferred
• Experience or familiarity with point-of-sale systems and order entry procedures
• Capability to pass a pre-employment background/drug test
• Bilingual proficiency in English and Spanish is a PLUS
• Previous experience with irrigation or landscaping products is a PLUS
• Forklift operation experience/Current forklift certification a PLUS

Benefits

• Competitive weekly/bi-weekly pay
• Discretionary bonuses
• 401(k) with company match
• Employee Stock Purchase Plan
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
• Medical, dental, and vision benefits
• Flexible and dependent care spending accounts
• Company paid life and short-term disability
• Optional long-term disability
• Additional life insurance
• Safety program with bonuses for drivers
• Employee referral bonus program