Communications Advisor

Role Overview

• Develop the caisse's annual communication activities plan based on the allocated budget.
• Provide recommendations to managers regarding strategies and communication activities targeting various clienteles, community organizations, officers and employees.
• Assist managers in carrying out these activities.
• Advise managers in developing, improving and implementing communications solutions, programs and tools.
• Assist in developing, monitoring and implementing the communications action plan (internal and external).
• Maintain the caisse's and Desjardins Group's positive image by identifying potential risk and inform the caisse's general management.
• Monitor activities related to service quality for members and customers.
• Receive, assess, and recommend sponsorship requests, donations and subscriptions.
• Assist the manager in negotiating sponsorship, donation, and subscription agreements.
• Assist in producing the caisse's social responsibility report.
• Oversee the organization of various caisse events, including logistics and writing of speeches.
• Analyze, select and ensure the quality of communication vehicles intended for members and customers.
• Produce and disseminate a variety of information for local newspapers and internal communications.
• Support caisse representatives in maintaining business relationships with various clienteles and community organizations.
• Assist with organizing events for customers and community organizations.
• Moderate social media communities: draft informational content for publication.

Requirements

• Bachelor's degree in a related field
• A minimum of two years of relevant experience
• Strong communication skills in both French and English, both oral and written
• Knowledge of all products and services aimed at caisse members and those offered by Desjardins business centres, components and distribution networks
• Knowledge of external environment
• Excellent knowledge of French spelling and grammar
• Knowledge of communication and advertising methods, techniques and tools
• Understanding of the philosophy and fundamentals of financial services cooperatives
• Knowledge of policies, legislation, standards and ethics governing the operations of the caisse and its centres
• Knowledge of service standards
• Knowledge of the democratic structure of the caisses and the Desjardins network
• Action oriented, Business insight, Customer Focus, Differences, Interpersonal Savvy, Nimble learning

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment