Verifies member information and inputs data for the pharmacists
Educates members about prescriptions and medication resources or assistance programs
Educates members on medication adherence-related topics to align closely with STARs Ratings and HEDIS quality measures
Assists members with scheduling their preventive test/screenings and medication resources or assistance programs
Makes outreach to members or providers to close care gaps and improve outcomes

Requires an active, professional license, if required by state law
State Pharmacy Technician Certification or National Certification based on applicable state(s) requirements
Requires H.S. diploma or equivalent
Minimum of 2 years of pharmacy experience; or any combination of education and experience, which would provide an equivalent background
Experience communicating with and supporting Medicaid members preferred
Call center experience with high call volumes preferred
Experience in discussing medication adherence preferred
Proficient in computer systems and multitasking preferred
Patient care experience preferred
Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills

Pharmacy Technician II

Key skills