Key skills
CRMCommunication
About this role
Role Overview
- Partner Operations & Communication – act as an operational point of contact for assigned partners, managing day-to-day requests, follow-ups, and coordination to ensure responsiveness and continuity
- Commercial Implementation
- execute onboarding actions, campaigns, placements, promotions, and launches according to agreed commercial terms and established playbooks
- Internal Coordination
- coordinate with Content, Product, SEO, Finance, and Marketing teams to ensure initiatives are implemented accurately and on schedule
- Performance Tracking & Reporting Support
- maintain trackers and monitor performance indicators, surfacing anomalies or risks, and proposing next steps to the Director, Head, or relevant Lead in a timely manner
- Commercial Documentation & CRM Hygiene
- maintain accurate partner records, agreements, and updates in CRM and internal systems to support reliable reporting and continuity
- Risk & Payment Follow-Up Support
- support payment follow-ups, verify implementation accuracy, and escalate discrepancies promptly to protect payment timelines and reporting accuracy
- Coverage Continuity
- provide operational coverage across partner accounts when required to ensure uninterrupted partner support across the Commercial Partnerships team
Requirements
- 1–3 years of experience in affiliate marketing, partnerships, account coordination, or online marketplace environments
- Strong organizational and communication skills
- Detail-oriented with the ability to manage multiple concurrent tasks
- Comfort working with spreadsheets and performance data
- Interest in developing commercial partnership management skills