Key skills
CommunicationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Develop strong relationships with our clients by maintaining a high level of engagement, aligning business objectives, and providing raving fan service
- Maintain a deep understanding of our solutions, client base, and best practices
- Act as a trusted adviser and advocate for the client, ensuring success and maximum value as they adopt a new platform/service
- Educate clients on business value of solutions and application of best practices
- Provide business insights through client value presentations, Quarterly Business Reviews, and other methods
Requirements
- Bachelor’s degree or equivalent work experience
- Minimum of 2 years experience in a B2B customer success, account management or other sales-related, client-facing role
- Ability to troubleshoot and solve business and/or basic technical problems
- Demonstrated ability to maintain a calm confidence under pressure
- Exceptional written and verbal communication skills to foster positive business relationships
Benefits
- comprehensive compensation and healthcare packages
- 401k matching
- paid time off
- organizational growth potential through our online learning platform with guided career tracks