Director, Payments Operations
Shelton, Connecticut, United States of America
Full Time
1 week ago
$170,000 - $180,000 USD
Visa Sponsor
Key skills
LeadershipCommunication
About this role
Role Overview
- Lead Payments Transformation
- Build a Multi‑Year Roadmap
- Deliver Automation & Efficiency
- Serve as Payments SME
- Improve Customer Experience
- Establish CX Metrics
- Partner Cross‑Functionally
- Oversee Daily Payments Processing
- Own Reconciliation
- Define Controls & SLAs
- Monitor KPIs
- Manage Banking Partnerships
- Run Governance & Issue Resolution
- Stay Current on Regulation
- Lead a High‑Performance Team
- Recruit & Develop Talent
Requirements
- Leadership Experience in Payments
- Transformation Track Record
- Deep Payments Knowledge
- Bank/Fintech Partnership Experience
- Strong People Leadership
- Executive Communication Skills
- Customer‑Centric Mindset
- Operational Agility
- Preferred B2B Payments Experience
- Regulatory Familiarity
- Platform Experience
Benefits
- Comprehensive benefits globally (PB Benefits and Wellbeing Programs)