Meet with clients both in-person and virtually to define solution dependencies and transform business practices in accordance with software design.
Identify technical challenges and provide recommendations for improvement, focusing on client satisfaction and efficiency for both Alkami’s FinTech multi-tenant model and in-house clients.
Conduct application demonstration and discovery sessions to refine business and technical software requirements after contract execution.
Anticipate and raise project, business, and technical issues to the appropriate resources and actively participate in their resolution.
Work directly with third party vendors to resolve integration and design issues with various external systems.
Work closely with Development, Configuration, and PM resources to resolve complex technical integrations related to ongoing projects.
Provide technical support to dedicated Support resources to upgrade and troubleshoot systems and environments as needed.
Share guidance, knowledge, skills, and experiences with team members, provide technical leadership, and update internally-maintained knowledge repository.
Audit client environments and oversee the launch of Alkami products and solutions.
Create and manage documentation and toolsets for the scalability of the Technical Consulting organization.

3+ years of technical background and experience required
3+ years of Customer-facing, client interaction skills and experience
3+ years of experience working with credit union cores such as Keystone Corelation, Fiserv DNA, or JackHenry Symitar.
Ability to travel up to 20%

Technical Consultant II

Key skills