Use Salesforce.com to generate quotes, track opportunities and process orders.
Promptly respond to internal and external inquiries.
Suggest creative pricing and payment solutions balancing customer need and pricing policies.
Serve as a liaison between customers, vendors, and GuidePoint outside Sales Executives.
Develop and retain product and industry knowledge, vendor resources, and GuidePoint Security service offerings.
Develop and maintain relationship with GuidePoint key vendors and customers.
Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy.
Leverage resources and relationships to bring value to customers.
Serve as a liaison between GuidePoint outside Account Executives, Accounting and Contracts Departments to process and track orders.
Work with the team to analyze information and make decisions that benefit GuidePoint Security.
Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines.
Work closely with other GuidePoint teams to better streamline processes and information as well as ensuring customer deliverables.

High School Diploma or GED required. Associate Degree or equivalent from two year college or technical school preferred.
3+ years in a customer service/sales support type role. A background in the IT industry is preferred.
Prior experience in Customer Relationship Management (CRM) software required. Experience with Salesforce.com preferred.
Intermediate level experience with Microsoft Office and Internet Navigation.
Technical sales/support and outbound calling experience preferred.
Self-motivated with excellent prioritization and multitasking abilities.
Must have outstanding attention to detail and commitment to follow-through.
Ability to work well with a team.
An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity are a must.
Solid Math skills with the ability to calculate margins/discounts, and percentages required.
Must be open to receiving constructive feedback and applying it to improve their results.
Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security.
Strong written and verbal communication skills.
Ability to work flexible work schedule required.

Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options)
Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
12 corporate holidays and a Flexible Time Off (FTO) program
Healthy mobile phone and home internet allowance
Eligibility for retirement plan after 2 months at open enrollment
Pet Benefit Option

Sales Operations Specialist

Key skills