Customer Service Administrator

Role Overview

• Investigate and resolve missing or failed payment queries.
• Manage courier disputes, claims, and tracking escalations — liaising with SEKO, FedEx, and DHL as required.
• Review, flag, and action suspected fraudulent orders within the same business day.
• Handle chargebacks and payment disputes accurately and within SLA.
• Resolve Amazon queries routed via Dixa within the 24-hour SLA window.
• Maintain accurate records of all admin cases for audit purposes.
• Support other CS teams with admin-heavy escalations requiring system access.

Requirements

• A background or genuine interest in the beauty and skincare industry is highly desirable.
• Strong attention to detail — accuracy is critical in this role.
• Comfortable working with back-office systems (order management, payment platforms).
• A methodical, investigative approach to problem-solving.
• Previous experience in an admin, operations, or CS back-office role preferred.
• Ability to prioritise effectively and manage multiple open cases simultaneously.

Benefits

• 25 days holiday (increasing with service) + Holiday Buy scheme
• Auto enrolment pension scheme
• Work from home every Wednesday
• Free parking
• Staff discounts across CurrentBody Skin, ZIIP Beauty, and Tria Laser
• Cycle to Work, and EV/tech schemes
• Supported studies, employee Assistance Programme and enhanced family leave
• Social events, office brunches and career development opportunities