Commercial Lines Account Manager – Small Business
Grand Rapids, Michigan, United States of America
Full Time
1 week ago
No Visa Sponsorship
Key skills
CCommunication
About this role
Role Overview
- Manages a book of business generally in excess of 550k in revenue, depending on the complexity or number of accounts.
- Provide quality customer service to existing accounts with a goal of 93% retention or more.
- Collaborate within a team that includes: Producers, Sr. Account Managers, and Associate Account Managers.
- Mentor, support, and train Associate Account Managers and Team Assistants, as necessary.
- Ensure accurate maintenance of client information in EPIC
- Accountable for administrative tasks
- Special projects and all other duties, as assigned
Requirements
- High School Degree, or Equivalent
- 3-5+ years in a Commercial Lines role on the agency side
- Experience working in the middle market with accounts averaging $15k in revenue and above
- Intermediate excel skills
- Strong communication
- P&C License
- Willingness to travel, on occasion
Benefits
- Medical, Dental, and Vision (PPO, HMO, and HSA)
- Comprehensive Wellness Program
- 401(k) Retirement Plan
- Life and Disability Plans
- Vacation, Holiday, Sick, and Personal Time Off
- Pet Insurance
- Bonus Program
- Comprehensive Onboarding Program
- Continuing Education
- Flexible Work Arrangements
- Employee Engagement Events
- Dress for Your Day
- Dress-Code
- Hybrid Work Schedule
- Service Awards