Solutions Architect – Client Success

Role Overview

• Own the end-to-end sales cycle for Digital Benefit Solutions across all customer segments.
• Lead discovery sessions, demonstrations, solution scoping, and design workshops.
• Develop tailored proposals and pricing and lead commercial negotiations through to signature.
• Maintain a high-quality pipeline and deliver accurate commercial forecasting.
• Progress all opportunities through the full sales process to closure.
• Collaborate with CSDs, SCSMs, and CSMs to identify opportunities within their customer portfolios.
• Train and coach POD teams on identifying customer needs aligned to Digital Benefit Solutions.
• Attend customer meetings to support solution positioning, technical planning, and commercial alignment.
• Contribute to POD-level account strategies that drive solution adoption and expansion.
• Act as the internal and external subject matter expert for Digital Benefit Solutions.
• Translate customer requirements into scalable, technically sound, and commercially viable solutions.
• Provide configuration guidance, feasibility insight, and best practice recommendations.
• Work with Product teams by feeding structured customer insights into roadmap discussions.
• Own the handover from sales to implementation, ensuring requirements are captured clearly and accurately.
• Partner with implementation teams to ensure solutions are delivered on time, to scope, and aligned to customer expectations.
• Support early adoption and ensure customers realise value in the initial phases of rollout.
• Deliver product updates, feature enablement, and ongoing education for customers and internal teams.
• Maintain accurate CRM documentation across all opportunities, activities, and customer interactions.
• Produce pipeline and performance reporting with clear insights and next steps.
• Identify process improvements across discovery, proposal creation, and implementation readiness.
• Contribute to sales playbooks, tools, templates, and best practices that enable repeatable growth.

Requirements

• Proven experience in solution consulting, presales, overlay sales, or product-focused commercial roles within SaaS, benefits, HR technology, or a related digital solutions environment.
• Proven record of leading customer conversations, negotiating commercial terms, and closing technology solutions.
• Strong understanding of configurable digital products and modular platform architecture.
• Demonstrated experience working closely with Customer Success teams or in post-sales environments.
• Strong ability to influence senior stakeholders and manage multiple projects simultaneously.
• Strong commercial acumen and negotiation capability.
• Proven ability to simplify complex digital solutions and communicate value clearly.
• Excellent presentation and stakeholder engagement skills.
• Highly organised, with strong pipeline and project management discipline.
• Relationship-driven approach with strong collaboration skills across Sales, CS, Product, and Implementation.
• Analytical thinker with proven ability to interpret customer needs and design value-led solutions.
• Growth mindset, adaptable, and committed to continuous learning.

Benefits

• A flexible holiday plan of up to 40 days per year
• £400 a year Wellbeing Allowance
• Private Medical Insurance
• Allowance for professional development books, E-books, and podcasts
• Contributory pension scheme
• Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands