Senior AI Engineer – Clients

Role Overview

• Build production software with code and Supernal's proprietary platform, including backend services, data models, and CRUD applications
• Build and maintain integrations with external systems (APIs, webhooks, third-party tools, and data sources) that AI Employees can safely act on
• Design, implement, and deploy conversational agents, including multi-turn flows, state management, and tool usage
• Own end-to-end technical delivery for high-priority customer implementations, from architecture through production launch
• Translate customer requirements and SOWs into clear technical designs, execution plans, and deliverables
• Make and own architectural decisions across application design, API integrations, LLM orchestration, RAG design, and workflow decomposition
• Handle real-world voice system challenges including latency, interruptions, fallbacks, error handling, and failure recovery
• Write automated tests — unit tests for isolated logic and end-to-end tests for full system and user journey validation
• Apply solid error handling: distinguish retryable vs. fatal failures, surface meaningful error messages, and avoid silent failures
• Actively debug complex production issues across agent logic, prompts, integrations, and external dependencies
• Partner with delivery and product leadership to manage timelines, scope, and technical tradeoffs during implementation
• Review technical work for quality, scalability, and maintainability, setting a high bar for engineering excellence
• Define, document, and evolve best practices for building and delivering reliable AI Employees

Requirements

• Have 4+ years of experience as a software engineer, automation engineer, or systems builder shipping production systems
• Understand multi-turn conversation design: state management, context windows, interruption handling, and graceful recovery
• Have tackled real-time constraints in production: latency budgets, streaming audio, fallback paths, and API chaos
• Have hands-on experience deploying voice agents using leading platforms (e.g., ElevenLabs, Retell, Nextiva), including telephony and streaming audio integration patterns
• Write automated tests as a matter of course — unit tests, integration tests, and end-to-end workflow validation — and treat testing as part of shipping, not an afterthought
• Apply solid engineering fundamentals: error handling, retry strategies, separation of concerns, and clean interfaces between components
• Are comfortable owning delivery outcomes end-to-end — not just writing code — including timelines, reliability, and client success
• Have deep experience with agentic architectures and APIs, and have shipped real integrations in production
• Understand LLM orchestration, prompt engineering, function calling, and retrieval-augmented generation (RAG)
• Can prototype fast and finish the job to production quality — with tests, error handling, monitoring, and runbooks
• Are an elite debugger who can reason through edge cases, flaky agents, and real-world API failures
• Communicate clearly and fluently in English — both in writing and verbally — especially when articulating technical decisions, tradeoffs, and implementation choices to technical and non-technical stakeholders alike
• Provide your own computer with reliable, high-speed internet. Be willing to work in Americas time zones.
• Can run meetings, drive decisions, write crisp updates, and ask the right questions early — without needing heavy process
• Thrive in fast-paced, ambiguous startup environments and take ownership without being asked
• Bring a low-ego, high-integrity approach to collaboration and leadership.