Provides highly visible customer support through the performance of on-site installation
Oversees necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
Checks out and approves operational quality of system equipment
Instructs customers in the operation and maintenance of the system
Serves as company liaison with customers on administrative and technical matters for assigned projects
Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers
Includes any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking

Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, or related discipline) or equivalent combination of education and relevant industry experience
Strong analytical and problem‑solving skills with the ability to diagnose complex technical issues
Proven ability to interpret engineering drawings, schematics, and technical documentation
Demonstrated proficiency with standard engineering tools, test equipment, and software
Excellent communication skills, with the ability to convey technical information clearly to internal and external stakeholders
Ability to work independently and collaboratively in fast‑paced, customer‑focused environments
Strong organizational skills with the ability to manage multiple priorities and deadlines
Willingness to travel as required for customer support, training, or project execution
Experience in the semiconductor, automation, or advanced manufacturing industries is preferred but not required.

Field Service Engineer

Key skills