Lead hands-on configuration, implementation, and support of all projects on the Service Cloud platform and connected 3rd party apps to enhance capabilities and the customer experience.
Collaborate with colleagues and end customers to create prototypes and proofs of concept, translating complex business requirements into scalable technical solutions.
Develop, test, and deploy Custom Lightning Web Components (LWC) and Aura components to extend the platform’s UI and functionality using Apex and JavaScript.
Manage the JIRA ticket system to provide day-to-day platform support, acting as a trusted advisor to the wider business.
Oversee security reviews, sandbox management, release updates, and health checks, while maintaining high-quality technical documentation and user guides.
Monitor data flows, manage backup and archive administration, and track platform usage, storage, and licenses.
Work with the Operations Team to ensure the platform supports technical and strategic OKRs and KPIs.

At least 5+ years of hands-on Salesforce Administration experience with a deep focus on Service Cloud.
Strong skills in Apex (Triggers, Classes, Controllers) and JavaScript for LWC development.
Expert knowledge of Lightning Flows, Object/field management, Einstein Bots, OmniChannel, and mobile administration.
You are a Certified Salesforce Administrator, Advanced Administrator, Platform App Builder, and Platform Developer I (PDI).
A proactive attitude toward platform enhancements and the ability to translate business needs into technical reality.
Salesforce Service Cloud Consultant or PD2 certifications; knowledge of Contact Centre operations or integrated apps like AWS (Telephony) or Apache Airflow.

Workplace pension plan
33 days of holiday (including public holidays)
Great company events local & abroad!
GoFlex: Work from Home, Office, or a mix of both
Your Birthday Day off
25 days annual leave, in addition to 8 UK bank holidays
Excellent Induction & onboarding program with ongoing learning & development
A choice between Bupa Health Cash Plan or Bupa Private Medical
Death in service – 4x your annual salary from month 1
Physical and Mental Wellbeing support and platforms for you and your family
Family-friendly leave policies, including enhanced maternity (up to 26 weeks full pay) and paternity leave.
Salary Sacrifice options

Salesforce Solutions Architect/Developer – 12-Month Fixed Term Contract, Maternity Cover

Key skills