Manage a portfolio of clients in the ongoing stage;
Lead the customer journey with a regular cadence of check-ins, clear action plans and a focus on results;
Ensure platform adoption and engagement by connecting system usage to real construction project outcomes;
Act proactively to identify and resolve issues, preventing risks and ensuring the client achieves expected objectives;
Conduct commercial negotiations, when necessary, to secure client retention;
Identify expansion opportunities within the portfolio, such as new construction projects, upsell and cross-sell, in collaboration with relevant teams;
Analyze account data (usage, engagement and customer health) to guide decisions;
Maintain a digital mindset, be curious about new technologies and interested in how Artificial Intelligence can transform processes, experiences and results.

Bachelor's degree completed or in progress in Civil Engineering, Architecture or related fields;
Previous experience in the construction sector (builders/developers);
Intermediate to advanced experience with Excel and Microsoft Project;
Experience in commercial/sales or Customer Success roles;
Experience with construction planning and/or cost management and ERPs (Sienge, TOTVS, Mega, others);
Availability for periodic travel (approximately every 2 months);
Knowledge of or interest in Artificial Intelligence technologies: tools, applications and concepts.

Customer Success Analyst (Mid-level)

Key skills