Senior Specialist, Orchestration & Governance

Role Overview

• Supporting the design and upkeep of CRM orchestration frameworks and standards
• Partnering with lifecycle teams to ensure journeys align with governance and orchestration best practices
• Defining and documenting segmentation rules, triggers, and orchestration logic
• Supporting campaign QA, troubleshooting, and optimization recommendations
• Helping maintain CRM documentation, playbooks, and operating procedures
• Collaborating with Data & Analytics to validate attributes and audience logic
• Monitoring CRM health, performance signals, and operational risks

Requirements

• 3-5+ years of experience in CRM, marketing operations, or lifecycle marketing
• Hands-on experience with CRM or marketing automation platforms
• Strong understanding of segmentation logic, triggers, and campaign orchestration
• Comfort working across multiple stakeholders and teams
• A passion for documentation, governance, and operational excellence
• Strong problem-solving and analytical skills

Benefits

• Bonus Program
• 401k Retirement Plan
• Medical, Dental, Vision, Basic Life, Short Term Disability and Long-Term Disability Coverage
• Paid Parental Leave
• Support for Community Involvement
• 14 Paid Company Holidays
• Unlimited Paid Time Off for Exempt Employees
• 96 Hours of Sick Time and 120 Hours of Vacation for Non-Exempt Employees Accrued Each Year