Support and manage cloud-native platforms, legacy systems, and virtualization environments supporting enterprise applications
Automate infrastructure provisioning, deployment, and operational workflows using Terraform, CI/CD tools, and scripting
Troubleshoot technical issues across infrastructure, applications, and systems supporting high availability and security
Monitor system health, performance metrics, and security logs; support incident management and root cause analysis
Support application, environment, and infrastructure upgrades and migrations supporting scalability and compliance
Collaborate with DevOps, security, development, and QA teams to improve platform stability and operational efficiency
Maintain documentation for deployment workflows, operational procedures, and security controls
Support support activities, including scheduled maintenance, patching, and release support in a continuous delivery environment

4+ years supporting enterprise infrastructure, cloud environments, and automation support activities
Proven experience supporting hybrid and cloud-native environments in enterprise settings
Hands-on experience in infrastructure automation, deployment pipelines, and environment support supporting high-availability systems
Strong troubleshooting skills with incident management, root cause analysis, and performance tuning
Experience supporting enterprise virtualization (VMware) and legacy systems is a plus
Bachelor’s or Master’s degree in Computer Science, Information Technology, or equivalent
Certifications such as AWS Certified Solutions Architect, VMware support certifications, or automation-related certifications are advantageous

Support Engineer – Cloud Infrastructure, Automation & Enterprise Systems

Key skills