Recruit, coach, and empower a team of high-performing AI Engagement and Program Managers
Lead the team to drive enterprise-scale creative and content transformations
Function as a continuous product innovation engine—originating and launching 0à1 product opportunities
Establish proven approaches to measure and articulate value across the customer base
Stay current on advancements in generative AI, creative tooling, and performance marketing
Foster a high-performance, product management and customer-obsessed culture

15+ years in customer-facing roles within management consulting and product management
10+ years in team leadership roles
Experience with martech software vendors is preferred
Understanding and experience with Adobe Firefly, Adobe Experience Cloud, Adobe Creative Cloud, GenStudio for Performance Marketing
Proven ability to understand customer goals and align them with high-impact features and capabilities of Adobe solutions
Outstanding communicator who simplifies complex AI concepts for C-suite customers

Head of Customer Engagement

Key skills