Partner with the BPO and functions to design end‑to‑end collection processes aligned with business strategy.
Assess current‑state (“as‑is”) processes and document future‑state (“to‑be”) designs.
Facilitate workshops, drive decisions through governance forums and communicate outcomes to stakeholders.
Support readiness for delivery, including change impact assessment, process documentation and training inputs.
Manage transition phases, including interim operating models, ensuring business continuity and sustainable go‑live.
Build strong stakeholder relationships and act as a champion of the process vision.

Experience in complex, global organizations; Consumer Health or FMCG environment preferred.
Strong analytical and process improvement skills, including experience with process modelling tools and data analysis.
Understanding of automation and digital process enablement.
Proven project and change management experience.
Strong stakeholder management, communication and collaboration skills.
Ability to work effectively in a matrix, change‑driven environment.
Fluency in English.

Career at one of the leading global healthcare companies.
Hybrid work (2 days from office in Poznan)
Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement)
Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities)
Private medical care
the cost of the basic package is financed by Haleon. In addition, candidates can extend the selected package to family members and/or partner and purchase the Senior package
P4P Partnership for Prevention
Family benefits (extra parental leave, caregiver’s policy).
Life insurance and pension plan.
Multisport card or points on the Multicafeteria Benefits account.
Personalized learning approach.
Supportive community and integration events.
Modern office with creative rooms.
Free car and bike parking

Business Process Expert

Key skills