Program Manager

Role Overview

• Program Manager serves as the senior delivery leader for the program, holding overall accountability for contract performance, team coordination, stakeholder relationships, and quality outcomes.
• Serve as the primary decision maker for the program and the direct point of contact for federal agency stakeholders.
• Hold overall accountability for contract delivery, quality, and stakeholder communication across all program workstreams.
• Chair the Management Review Board, allocate resources across delivery teams, and maintain direct COR communication on schedule, risk, and staffing.
• Coordinate across program teams acting as a delivery manager to ensure teams are working in coordination to deliver quality outcomes to the agency.
• Develop and maintain weekly status reports, program management reviews, monthly financial reports, staffing plans, and any additional reporting requested by the customer.
• Manage planned contract revenue, billable utilization, and gross margin achievement.
• Oversee subcontractor partner performance, ensuring all team members are held to the same quality and delivery standards.
• Translate customer vision into program direction, shaping success outcomes and metrics in partnership with federal product owners and agency leadership.
• Serve as a trusted advisor to agency stakeholders, providing strategic guidance on program direction, risk, and delivery priorities.
• Proactively identify and escalate risks with recommended mitigations, maintaining clear escalation paths and ensuring same-day resolution of governance and access issues.
• Manage contractual obligations and ensure all program activities are compliant, on time, and within budget.
• Lead hiring, performance management, timecard reviews, PTO management, and team development for direct reports.
• Partner with practice and growth leaders to identify and drive organic and new growth opportunities across the program.

Requirements

• 7+ years of relevant program management experience and a Bachelor's degree, or equivalent additional experience in lieu of a degree
• Must meet federal suitability requirements and pass a background investigation as a condition of employment
• 4+ years of experience managing technology service delivery projects in a federal contracting environment
• Demonstrated ability to manage all aspects of program performance including technical, contractual, administrative, and financial responsibilities across multiple concurrent workstreams
• Strong stakeholder management skills with a proven track record of building and maintaining trusted relationships with federal agency partners
• Experience managing and coordinating large cross-functional delivery teams in a SAFe or scaled Agile environment
• Proven ability to achieve CPARS ratings above Satisfactory
• Strong written and verbal communication skills with the ability to lead through conflict and resolve issues while maintaining delivery momentum
• Advanced knowledge of planning, programming, budgeting, and resourcing in a federal contract environment
• PMP certification required or strongly preferred
• Agile certification required or strongly preferred (SAFe Agilist, PMI-ACP, CSM, or equivalent)

Tech Stack

• PMP

Benefits

• Company-subsidized health, dental, and vision insurance
• Flexible PTO
• 401K with employer match
• Paid parental leave after one year of service
• Employee Assistance Program