Establish methods and procedures to coach and mentor technical specialists, supporting Service Managers in delivering cost effective claims outcomes whilst meeting customer and community expectations
Set technical standards and operational protocols aligned to business plans to ensure objectives are met
Identify, analyse, recommend and implement process improvements in functional areas
Achieve specific key performance indicators and strive to find better ways to improve overall service delivery
Act as a critical point of escalation on complex, denied or pending claims
Maintain current knowledge of products and services to provide direction and respond to issues
Cultivate positive relationships with internal and external customers to accomplish organisational goals
Assess present and future capability needs for employees and provide technical leadership, mentoring and guidance necessary to build technical capability to sustain a high performing workforce

Previous experience managing large loss, complex claims, including exposure to high severity and technically challenging matters
Demonstrated experience in senior technical or technical leadership roles, providing oversight, mentoring and escalation support across complex claims portfolios
Strong capability in negotiating and settling significant and high‑value property claims, balancing technical accuracy, commercial judgement and customer outcomes
A deep understanding of policy interpretation, coverage determination, liability assessment and governance frameworks within a complex claims environment
Relevant industry qualification

Flexible Hybrid Working – a good balance between engaging office days and working from home.
Full-Time Role – Monday to Friday, core business hours
Permanent Position – Build a long-term career with us
Generous Leave Options – Annual leave, life leave, and bonus leave to recharge and refresh
Family-Friendly Benefits – 18 weeks of gender-equal parental leave for all new parents, plus paid superannuation
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

Technical Manager – Corporate & Commercial Complex Large Loss Property Claims

Key skills