The Program Manager, Operations Strategic Initiatives, reports to Global Operations Strategy & Program Management (SPMO).
This role is specifically aligned to support strategic execution for Knowable Operations.
The role leads complex, high-visibility initiatives, including AI-enabled transformation efforts currently in flight, and supports key senior stakeholders in Knowable Operations and the Knowable commercial business.
Operating in a matrixed environment with significant cross-functional interdependencies and partnering closely with the Vice-President Knowable Operations, this role is accountable for end-to-end program governance, risk management, stakeholder alignment, and benefits realization.
Ensure initiatives meet schedule, cost, quality, and operational impact expectations; monitor performance and implement corrective actions or recommend trade-offs as needed.
Drive integration of generative AI and other advanced technologies into operational and commercial tools and workflows, ensuring appropriate governance, controls, and measurable business value.
Prepare executive-ready updates and decision materials to support timely, informed prioritization and resource allocation decisions.

Bachelor’s degree holder; Law degree (JD/LLB or equivalent) preferred.
5+ years of relevant experience in project/program management, operations, product, contract intelligence, or related fields.
Demonstrated experience independently leading complex, cross-functional initiatives from initiation through completion in a matrixed, global organization.
Proven ability to manage scope, schedule, cost, risk, and quality across stakeholders.
Experience driving technology-enabled transformation, including automation, analytics, and generative AI applications.
Demonstrated AI fluency, including practical experience leveraging generative AI and automation tools to drive measurable impact.
PMP or equivalent certification preferred (or ability to obtain within 12 months).
Strong analytical, problem-solving, communication, and presentation skills.
Proficiency in Microsoft Excel, PowerPoint, and enterprise project management tools (e.g., Monday.com, Microsoft ADO).
Demonstrated ability to influence without authority in a global environment.
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
Travel up to 10%, including occasional domestic and international travel.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.
Country-specific benefits listed in the link.

Program Manager – Operations Strategic Initiatives

Key skills