Gather client’s business requirements and transform these into technical requirements for Salesforce design
Leverage Salesforce best practices to minimize the need for custom development
Write technical documentation for clients outlining standard operating procedures
Accurately execute training modules with EBQ customers
Audit Salesforce and provide detailed plan to optimize configuration
Identify and communicate project risks and issues in a timely manner
Effectively migrate and implement Salesforce for new organizations
Work with EBQ’s customers to understand their unique business needs and then customize Salesforce
Develop relationships with clients and demonstrate business process expertise when advising client executives and stakeholders
Create and manage custom fields and objects, flows, record types, data validation, page layouts, and integrations
Develop customized reports and dashboards based on client needs
Manipulate data and import into Salesforce using ETL tools
Keep abreast of new Salesforce features and provide recommendations for process improvements

Highly motivated and disciplined self-starter with excellent oral and written communication skills
Understanding of Salesforce best practices and data architecture
Salesforce Administrator Certification
1-2 years of Salesforce experience as an end-user or 6 months of experience as a Salesforce admin
Strong customer service and organizational skills
Understanding of Agile and Scrum methodologies
Working proficiency with Microsoft Excel
High attention to detail
Proficiency in online screen sharing tools such as RingCentral Meetings, WebEx, GoToMeeting, or Join.Me (desirable but not required)
Knowledge of SQL or SOQL (desirable but not required)
Additional preferred Salesforce certifications: Advanced Administrator, Platform App Builder, Business Analyst, etc.
Business analyst and/or sales experience
Experience working with both SMB and Enterprise organizations
Experience working with Non-Profit organizations
Understanding or experience in release management and software development lifecycle

Salesforce Administrator

Key skills