Quality & Compliance Lead

Role Overview

• Lead the end-to-end deployment, maintenance, and governance of the Quality Management System (QMS), ensuring alignment with ISO 9001:2015 and other applicable standards.
• Design, implement, and evolve quality processes and testing protocols, ensuring they are scalable, efficient, and aligned with business needs.
• Understand and integrate cross-functional systems and enterprise-wide processes, ensuring QMS is harmonized with broader organizational workflows.
• Own quality planning, monitoring, and reporting, including the development of KPIs, dashboards, and executive summaries to track performance and compliance.
• Plan, facilitate, conduct and report on internal quality audits, investigations, and CAPA activities.
• Oversee document control and lifecycle management, ensuring version control, accessibility, and compliance with regulatory and internal standards.
• Drive root cause analysis and corrective action planning, ensuring timely resolution of quality issues and systemic risk mitigation.
• Maintain ISO certifications (e.g., ISO 9001:2015) through rigorous internal controls, audit readiness, and continuous alignment with evolving standards.
• Manage external audits and customer quality assessments, serving as the primary liaison and ensuring successful outcomes.
• Champion automation and digital transformation of QMS processes, leveraging tools to enhance traceability, efficiency, and data integrity.
• Mentor and train teams on QMS principles, tools, and compliance expectations, building quality capability across the organization.

Requirements

• Bachelor Degree of Business, Operations or related
• Prior experience in quality management
• Overall, 8 to 12 years of experience with 4 to 6 years in quality management
• Prior experience in Business Operations
• Excellent traceable knowledge in one or several of the areas Quality Management, testing methodology and project management
• Fluent English language skills (reading & writing)

Benefits

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development
• and other local benefits!