Consultant Engineer, Application Support

Role Overview

• Provide advanced functional and technical support for the FactoryTalk Information Software suite with emphasis on Life Sciences MES (e.g., PharmaSuite).
• Diagnose and resolve complex application, integration, infrastructure, and performance issues.
• Support customer environments through phone, screen sharing, and email interactions with L3 support teams.
• Analyze system behavior across MES, ERP, databases, servers, and network layers.
• Create and publish high-quality knowledge base articles, blogs, videos, and reference content for customers and internal teams.
• Partner with cross-functional engineering, product, and support organizations to drive timely issue resolution.
• Stay current with emerging technologies, industry standards, and competitive offerings.
• Provide mentorship and coaching to junior team members.

Requirements

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, Information Systems, or related field (other disciplines considered based on relevance).
• 5+ years of experience troubleshooting, implementing, or designing industrial process and/or automation systems.
• Experience with Rockwell Automation software platforms including FactoryTalk ProductionCentre, PharmaSuite, CPG, FactoryTalk Analytics, and Modular Framework.
• Knowledge of Life Sciences manufacturing and associated MES/ERP tools.
• Legal authorization to work in the United States without present or future sponsorship.
• 10+ years of experience in industrial automation, MES, or process systems engineering (preferred).
• Installation, configuration, and administration experience with: Linux and Windows Server environments, Microsoft SQL Server, Oracle RDBMS, Web-based applications and relational databases, Open-source technologies (Apache, Tomcat, JBoss, ActiveMQ), Containerized platforms (Docker, Kubernetes, Helm).
• Programming experience in Java, JavaScript, SQL, Eclipse, or equivalent languages.
• Familiarity with protocols such as OPC, LDAP, SSL/TLS, REST APIs, and web services.
• Experience with Jira, Git, SSRS, cloud computing (Microsoft Azure), and storage/networking technologies.
• Strong written and verbal communication skills.
• Ability to effectively prioritize, manage multiple tasks, and work independently or collaboratively.
• Strong analytical troubleshooting and critical thinking skills.
• Ability to influence without direct authority and manage diverse stakeholder groups.
• Commitment to continuous improvement and professional development.

Tech Stack

• Apache
• Azure
• Cloud
• Docker
• ERP
• Java
• JavaScript
• Kubernetes
• Linux
• MS SQL Server
• Oracle
• RDBMS
• SQL

Benefits

• Comprehensive mindfulness programs with a premium membership to Calm.
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program.
• Personalized wellbeing programs through our OnTrack program.
• On-demand digital course library for professional development… and other local benefits!