Design, maintain, and iterate on platform content policies and community guidelines.
Define moderation standards for crypto-specific content risk: scams, market manipulation, misinformation, harmful financial advice.
Drive policy enforcement frameworks — balancing automation with AI review.
Oversee day-to-day moderation operations, including internal teams and outsourced vendors.
Optimize moderation workflows and quality assurance processes.
Partner with Product and Engineering to improve AI moderation tools, AI classifiers, and reporting systems.
Monitor emerging threats and abuse patterns across the platform.
Lead incident response for high-severity content violations and crisis scenarios.
Develop escalation protocols and cross-team coordination mechanisms.
Work with Legal, Compliance, and Policy teams to align governance with global regulatory requirements.
Partner with Creator Ops to educate and communicate policy changes to the creator community.
Represent Binance Square's governance philosophy to internal and external stakeholders.
Define and track governance KPIs: moderation accuracy, turnaround time, user appeals, ecosystem health trends.
Produce regular transparency reports and insights for leadership

5–8+ years in trust & safety, content moderation, or platform governance at a major internet/social platform.
Deep understanding of crypto, blockchain, and Web3 — able to identify crypto-native risks and bad actors.
Experience managing moderation teams and vendor relationships at scale.
Strong policy-writing and decision-making skills under ambiguity.
Data-driven; comfortable with dashboards, SQL, and operational metrics.
Fluent English (verbal & written); calm, decisive under pressure.

Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Senior Creator Ecosystem Manager

Key skills