Serve as the lead coordinator and relationship manager for medical professionals based overseas (10-15 client accounts can be assigned).
Be the main contact point between the assigned client accounts and internal teams.
Communicate clearly and regularly (via email, text, or phone) to convey completed tasks, updates, and other important information on behalf of other internal teams.
Handle and respond to client inquiries, requests, and feedback promptly
often under tight deadlines.
Clarify ambiguous client requests before assigning tasks to internal teams.
Thoroughly review internal team deliverables (e.g., website updates, reports, marketing solutions, articles, social media posts) before sharing them with clients.
Work with internal teams to resolve service-related complaints (determining the root cause of problems, and implementing solutions).
Proactively follow up with both clients and internal teams.
Attend client meetings (Zoom, Phone
Often during EST timezones).
Strengthen client relationships and maintain a positive rapport with both the primary client and their support staff through consistent, professional communication (via email, text, or phone).
Monitor internal teams’ timelines and milestones to ensure all tasks, goals, and marketing objectives are delivered on time.
Update internal systems with client preferences and other key deliverables/notes.
For clients you are assigned, as and when requested by senior management, create meeting preps and talking points.

Prior experience in a similar role (Key account management, client servicing) is a must.
Prior experience in working with ticketing or task management systems.
Prior experience working with foreign clientele is preferred.
Excellent written and verbal communication skills in English, capable of clearly communicating with clients via Zoom, VOIP, and Email.
Strong understanding of online marketing/SEO.
Ability to remain calm, actively listening, and offering constructive solutions under pressure, especially during heated conversations (when the client is frustrated).
Capable of juggling multiple tasks, and client accounts (up to 10-15 client accounts can be assigned) under tight timeframes without compromising on quality and professionalism.

WFH
Work from the comfort of your own home.
EPF/ETF
Employees (applicable to only Sri Lankan citizens) will be enrolled in the EPF/ ETF as per the Sri Lankan labor law.
Legitimate work-at-home company
Bizycorp adheres to the Sri Lankan Shop and Office Act.
Monthly remuneration
Starting from: 95,000
115,000 LKR (Inclusive of Basic + Fixed allowances).
You will be eligible for a probation confirmation increment after 06 months. (Conditions apply).
Confirmed employees will be subjected to performance reviews and possible increments every 12 months. (Conditions apply).
Paid Leave.
Training & Certification programs.
Annual Rewards (Based on company growth and individual performance
Conditions Apply).
Overtime compensation programs plus many more…
Exposure to international clients and opportunities for growth and knowledge in the various fields related to online marketing.
You will be part of a diverse team of 250+ employees who come from multiple cultures and backgrounds worldwide, including Sri Lanka, Pakistan, the United States, and Canada.

Client Account Manager – Ops

Key skills