Lead and inspire a team of Member Experience Managers
Own the end-to-end communication strategy and execution for EGWP clients
Drive communications from concept through production
Strengthen client relationships by leading meetings and sharing updates
Monitor performance metrics and continuously improve processes
Translate CMS marketing guidance into actionable updates for client communications
Build and execute communication timelines in preparation for Annual Enrollment Period
Contribute to broader product and marketing strategies
Serve as a subject matter expert in communications processing systems
Identify and implement process improvements using AI and automation
Represent EGWP communications in key forums

Minimum of 6+ years of experience in product management, communications, or a related field
Minimum of 2+ years of experience leading people or managing teams
Experience working in a highly regulated environment (e.g., healthcare, Medicare, or insurance)
Proven ability to lead cross-functional initiatives and deliver complex work from concept through execution
Strong communication and presentation skills, with experience engaging clients and senior stakeholders
Demonstrated ability to manage multiple priorities while maintaining high quality and attention to detail
Preferred experience supporting EGWP or Medicare communications
Familiarity with CMS marketing guidelines and regulatory requirements
Experience with communications or workflow systems such as Blue-Ray or Wrike
Experience leveraging AI or automation to improve processes
Bachelor’s degree or equivalent experience

Comprehensive range of benefits
Health-related benefits including medical, vision, dental, and well-being programs
401(k)
Company paid life insurance
Tuition reimbursement
Minimum 18 days of paid time off per year
Paid holidays

Senior Product Management

Key skills