Network Analyst – Technician

Role Overview

• Supports the configuration, installation, maintenance, and troubleshooting of network services and devices.
• Monitors critical processes for Emory's enterprise-wide systems and applications, monitors data downloads to ensure job completions, and addresses interruptions and failures.
• Maintains 24 x 7 coverage and support, including on-call support, to assist with restoring service and maintaining agreed upon service levels.
• Interacts with customers to resolve network issues and performs inspections and upgrades.
• Develops and maintains documentation. Has strong technical aptitude about troubleshooting and testing activities related to network services.
• Assists with systems, provides support without direction, and support modifications/changes to configuration.
• Reports to the NOC Manager, or the Run or Build Manager of Network Services. Performs other duties as required.

Requirements

• An associate's degree in computer science, computer engineering, or related field
• Two years of related IT experience, OR an equivalent combination of education, training, and experience.

Benefits

• Health and Safety Information Not Applicable