Key skills
LeadershipProject ManagementStrategic Planning
About this role
Role Overview
- Lead teams responsible for ensuring stability and operational excellence of critical technology platforms
- Own end-to-end production support operations
- Identify and resolve complex technical, operational, risk, and organizational challenges
- Provide accountable, visible leadership for 24x7 operational support
- Act as the senior escalation point for major incidents
- Lead cross-functional incident recovery efforts
- Drive adoption of Site Reliability Engineering (SRE) practices
- Implement real-time monitoring and observability across applications
- Oversee operational readiness across releases
- Manage workforce vendors and partners
- Act as the first line of defense in production operations
Requirements
- Bachelor’s degree and equivalent combination of advanced education and experience
- 8 years of experience in IT software engineering
- 5 years relevant business experience
- 5 years experience in project management
- 2 years of management experience
- Broad and in-depth knowledge of technology trends
- Ability to translate enterprise level strategic planning information
- Executive level communications skills
- Ability to lead projects of significant complexity
- Ability to exercise judgment in solving technical, operational, and organizational challenges
- Ability to lead and manage the performance of multiple teams
Benefits
- Medical, dental, vision, life insurance
- Disability, accidental death and dismemberment
- Tax-preferred savings accounts
- 401k plan
- 10 days of vacation
- 10 sick days
- Paid holidays
- Defined benefit pension plan (dependent on position)
- Restricted stock units (dependent on position)
- Deferred compensation plan (dependent on position)