Production Support Engineer III

Role Overview

• Deliver technically complex solutions.
• Perform system integration support for all project work.
• Consult and partner with the business product owners to understand the end goal and offer solutions and recommendations during the design.
• Develop customized coding, software integration, perform analysis, configure solutions, using tools specific to the project or the area.
• Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions in adherence to company standards, including robust unit testing and support for subsequent release testing.
• Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production.
• Build in and maintain security controls and monitoring in support of company standards.
• Typically lead moderately complex projects and participate in larger, more complex initiatives.
• Solve complex technical and operational problems. Act as a resource for teammates with less experience.
• May oversee the work of a small team.
• Responsible for delivering high quality working software and automating manual/reusable tasks working directly and engaging with the business from the beginning of the design work.
• Leverage continuous engineering practices to deliver business value regarding effectiveness of the design.
• Actively participate in refining user stories. Responsible for design, developing, and maintaining automated unit testing, and supporting integration and functional testing.
• Responsible for providing automated monitoring capabilities, providing warranty support, and providing knowledge transfer to production support.
• Develop code in accordance with the acceptance criteria established by the Product Owner.

Requirements

• Bachelor’s Degree and six to ten years of experience or equivalent education and software engineering training or experience
• In-depth knowledge in information systems and ability to identify, apply, and implement best practices
• Understanding of key business processes and competitive strategies related to the IT function
• Ability to plan and manage projects and solve complex problems by applying best practices
• Ability to provide direction and mentor less experienced teammates
• Master’s degree and ten+ years of experience or an equivalent combination of education and work experience is preferred
• Knowledge on cloud technologies with server spin up, firewalls setup, software installation & configuration including user setup preferably AWS.
• Working experience on GitLabs repo including setup pipelines, using Duo agent and Infrastructure as Code using Terraform.
• Experience using web servers, application containers, caching technologies and strong knowledge of relational database design and development (SQL, stored procedures, data modeling)
• Knowledge of code coverage and quality using SonarQube and Veracode debugging and monitoring using CloudWatch, Splunk, Dynatrace is preferred
• Automated build and deployment knowledge using Gitlab CI/CD pipelines
• Understand and implement secure coding practices related to internet facing applications.

Tech Stack

• AWS
• Cloud
• Firewalls
• Splunk
• SQL
• Terraform

Benefits

• medical
• dental
• vision
• life insurance
• disability
• accidental death and dismemberment
• tax-preferred savings accounts
• 401k plan
• no less than 10 days of vacation
• 10 sick days
• paid holidays
• defined benefit pension plan
• restricted stock units
• deferred compensation plan