Key skills
LeadershipCommunicationProblem SolvingCollaboration
About this role
Role Overview
- Support process improvement initiatives, engineers, and leads
- Gather process requirements and provide operational/analytical support for Process Engineers
- Identify or assist in identifying gaps and efficiency opportunities and make recommendations based on analysis
- Interact with business SMEs to ascertain information and details in support of research and evaluations
- Develop and implement a data collection plan in support of projects led by Process Engineers
- Assist with providing process improvement recommendations based on analysis of process maps, data collection, and root cause analysis
- Facilitate and document project meetings and design sessions
- Manage small project initiatives with limited scope
- Facilitate and document process mapping sessions
Requirements
- Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
- Four years of process or project analyst or relevant industry experience in banking, financial services, or other services industry
- Strong analytical skills
- Proficient with business process management (BPM) standards for mapping purposes
- Self-starter, highly-motivated, change agent with strong interpersonal, communication, collaboration and leadership skills
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
- Demonstrated proficiency with Process mapping and/or process modeling
- Knowledgeable in applying problem solving toolsets to then create or draft process improvement deliverables
Benefits
- Medical, dental, vision, life insurance
- Disability, accidental death and dismemberment
- Tax-preferred savings accounts
- 401k plan
- No less than 10 days of vacation during first year of employment
- 10 sick days and paid holidays