Conduct deep analysis of payment flows across various providers, methods, and markets to identify bottlenecks and inefficiencies.
Manage and optimize payment routing and fallback scenarios based on performance and risk analysis.
Collaborate with and monitor service providers, Payment Service Providers (PSPs), and acquirers to ensure service level agreements are met.
Monitor fraud patterns and unusual payment behaviors, implementing preventive measures and controls.
Create and maintain reporting dashboards on key payment metrics, approval rates (AR), and operational KPIs, using data to drive decisions.
Identify opportunities to enhance payment processes and improve operational efficiency and performance.
Work closely with internal product, engineering, and other teams to build new payment processes and resolve issues.
Foster an awareness of operational risks and ensure risk control measures are in place for payment activities.
Liaise with internal and external stakeholders on payment-related inquiries, requests, and transaction issues.

Bachelor’s degree in Business, Finance, Operations, or related field; advanced degree a plus.
5+ years in payments operations or financial services operations; experience with multi-rail processing preferred.
Strong understanding of settlement, reconciliation, chargebacks/disputes, and exception management
Proficiency with SAP systems, core banking, reconciliation tools; comfort with BI/SQL is advantageous.
Excellent stakeholder management, problem-solving, and communication skills; track record of process improvement.

Senior Analyst – Cash Management, Ops

Key skills