Lead complex projects and coordinates efforts across multiple teams and business units to achieve project objectives.
Oversee project development and drive success using project management methodology and tools to ensure an excellent business partner experience.
Define project tasks, activities, and comprehensive plans with interdependent activities, timelines, and assumptions.
Review project status and progress independently.
Use expert negotiation skills to resolve problems and facilitate outcomes.
Mentor other project managers within the organization.
Requirements
Bachelor's degree in computer science, business, or related discipline, or equivalent technical and business experience.
ServiceNow SPM (preferred) or other project management platforms
Proven track record of successful project deliveries, demonstrating expertise in project management and facilitation.
Strong analytical and critical thinking skills, with creativity and latitude in problem-solving and decision-making.
Ability to work collaboratively with teams across different departments, while managing competing priorities and meeting tight deadlines.
Demonstrated initiative in coordinating activities across multiple teams and leading project teams towards successful outcomes.
Proven experience in mentoring other project managers and team members.
Advanced proficiency with project management tools such as Microsoft Project and/or JIRA.
Excellent interpersonal, verbal, and written communication skills with the ability to interact with a diverse group of team members, including executives, managers, technology professionals, and subject matter experts.
Experience in both Plan Driven and Agile Methodologies (including Scrum and Kanban).
Active Project Management Professional (PMP) or Agile Certified Practitioner (PMI-ACP) certification, demonstrating expertise in project management methodologies.
Proficient in information management and adept at using a wide range of project management tools, such as JIRA, Trello, Asana, and Smartsheet.
Advanced proficiency with Microsoft Excel, PowerPoint, Project, Zoom, Teams, and other productivity tools, with a focus on maximizing efficiency and effectiveness.
Additional certifications in agile, risk management, or program management, demonstrating a commitment to ongoing professional development and continuous improvement.
Tech Stack
PMP
ServiceNow
Benefits
Competitive benefits including 401(k) with 100% company match of the first 4%; medical, dental and vision plans; paid time off days and holidays.
Quarterly bonus program.
Recognized as one of East Tennessee’s top technology workplaces.
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
Onsite fitness facility with full gym, workout classes, volleyball and basketball, ping-pong, and disc golf course.