About this role
Role Overview
- Administer and configure Adobe Workfront, including: Projects, tasks, templates, Custom forms, fields, statuses, Layouts and approval workflows
- Manage and triage incoming support requests: Monitor support queues, Prioritize and resolve tickets within SLAs
- Provide first-line support to users: Troubleshoot issues, Guide users on platform functionality and best practices
- Maintain and manage: User access, roles, teams, and permissions Governance and platform standards
- Perform routine platform maintenance: Health checks Release readiness support
- Document: Configurations Support processes Known issues and resolutions
- Collaborate with stakeholders to: Gather requirements Implement minor enhancements and configuration updates Escalate complex issues to senior admins or Adobe support when needed
Requirements
- Hands-on experience with Adobe Workfront administration or support
- Strong understanding of Projects, tasks, portfolios, programs
- Templates and custom forms
- Experience working in a ticket-based support environment
- Strong troubleshooting and analytical skills
- Ability to communicate effectively with both technical and non-technical users
- Strong organizational and documentation skills
Benefits
- Medical, dental and vision insurance
- Life insurance
- Disability
- Paid time off
- 401(k)