Proactively respond to and resolve incidents and service requests
Collaborate with GDIT Delivery teams and Sustainment pillars to align overlapping tasks
Develop, track, and analyze key performance indicators (KPIs) across EHRM products and vendors
Utilize and refine service management tools and methodologies
Apply reliability engineering practices to enhance system availability
Monitor and validate system performance metrics and other issues
Evaluate workflows and technical processes for optimization
Partner and communicate effectively with internal teams and subcontractor partners
Execute tasks and deliverables in alignment with contractual requirements and program schedules

Bachelor’s degree or equivalent combination of education and experience
10+ years of experience in IT service management and incident management
Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Visio
Experience managing and/or participating in major incident response
Experience with Oracle Health and EHR
Must be able to obtain and maintain a Public Trust Level 5 clearance
Ability to travel up to 25% of the year

401K with company match
Comprehensive health and wellness packages
Full-flex work week to own your priorities at work and at home
Paid vacation and holidays
Paid parental, military, bereavement, and jury duty leave
Paid Family Leave program for eligible employees (up to 160 hours in a rolling 12 month period)
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Electronic Health Record Reliability Engineer

Key skills