Manage Salesforce queue: Triage incoming requests and distribute cases to team members.
Client Marketpay Site Refresh: Update job matches for less complex client libraries.
Survey Participation Services: Partner with team to conduct annual participation process.
Survey Library Review: Assist with the verification of client survey data purchase(s) and uploads.
Customer Communications: Maintain professional, timely communication with clients at all workflow touchpoints.
Cross Functional Teamwork: Connect and collaborate with different teams regarding client site maintenance and enablement.

Bachelor’s degree with 1-3 years of Software Customer Support, Customer Success or data management related experience. We will consider equivalent work experience in lieu of the educational requirement.
Ability to prioritize and lead multiple projects/task assignments simultaneously to meet deadlines and manage competing priorities across the team.
Ability to work autonomously, show success in self-directed learning and be self-managing with good analytical, organizational, and time-management skills.
Apply high ethical standards to protect the confidentiality of clients and 3rd party data.
Experience with compensation/survey management software.
Experience with PC/Web applications, particularly Excel and relational databases.

Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)
15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized.
HMO Coverage +1 dependent
Fixed work schedule, Monday through Friday 10pm-7am Manila

Customer Operations Analyst I

Key skills