Define and execute the 0-to-1 product strategy for Five9's AI-powered insights and analytics offerings.
Handle real-world data complexities, manage ML model limitations in production environments, and make critical product decisions even when data is incomplete.
Partner deeply with Engineering, Applied Science/ML, Design, and GTM functions to deliver superior products for our customers.
Actively engage with customers and design partners to gather feedback, validate assumptions, and refine the product roadmap based on real-world usage and pain points.
Conduct competitive research and market analysis to identify new opportunities in AI/ML analytics and maintain a competitive edge.
Demonstrate a builder's instinct with strong opinions, loosely held. Know when to double down and possess a track record of confidently killing features or pivoting strategies that aren't working.

Bachelor's degree in Computer Science, Engineering, or a related field.
MBA or Master’s in Data Science, Analytics, or related degrees is a plus.
4+ years of comprehensive professional experience in SaaS Product Management.
The ideal candidate will demonstrate adaptability and success across both agile, high-growth startup environments and established enterprise organizations.
A proven track record in a formal Product Management capacity, successfully delivering B2B SaaS solutions.
Essential background in the Contact Center or Customer Experience (CX) industry coupled with direct experience building and shipping AI-driven products.
Deep understanding of the product development lifecycle for ML-driven solutions, including data collection, model training tradeoffs, and analytics.
A highly autonomous operator capable of driving initiatives forward without relying on extensive operational support structures.
Must be able to articulate and defend strategic decisions effectively and collaboratively.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Senior Product Manager – AI Innovations

Key skills