Plan and execute generative research: user interviews, contextual inquiry, diary studies, and ethnographic observation to uncover unmet needs and opportunity spaces.
Design and run evaluative research: usability studies, concept testing, prototype reviews, and survey-based validation at key product milestones.
Define research questions collaboratively with product, design, and engineering partners, then own execution from recruitment through synthesis.
Develop and maintain a research repository that makes insights discoverable and actionable across teams.
Communicate findings clearly to audiences ranging from ICs to senior leadership, adapting depth and format to the audience.
Advocate for the user in roadmap and prioritization conversations, backed by evidence.
Contribute to and evolve team research standards, tools, and practices.

5+ years of UX research experience, with a demonstrated mixed-methods practice spanning both generative and evaluative approaches.
Deep fluency in qualitative methods (interviews, contextual inquiry, diary studies) and strong working knowledge of quantitative methods (surveys, behavioral analytics, A/B test interpretation).
Experience recruiting and managing research participants across diverse populations.
Proven ability to design research that drives product decisions — not just informs them.
Familiarity with research operations: managing vendors, tools, panels, and research repositories.
Ability to produce polished, well-structured synthesis artifacts — journey maps, mental model diagrams, opportunity frameworks — that designers and PMs can act on directly.
Proficiency with Figma or equivalent tools for creating research communication materials and lightweight prototypes.
Working knowledge of HTML, CSS, and JavaScript at a level that enables building and modifying interactive prototypes for research purposes.
Strong written and verbal communication skills, with a track record of influencing product direction through research.
Experience facilitating workshops, alignment sessions, and research readouts with cross-functional teams.

Healthcare insurance: We provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses.
Stock options.
Personal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements.
401K Match: Smarsh provides a 4% 401K match for which employees are fully vested on day one.
Sabbatical: The Smarsh sabbatical programme provides a time to recharge, study or simply do something you are passionate about away from the workplace. Employees are eligible after six years of service.
Recognition: We’re big on kudos for a job well done. Our employee-recognition programme enables co-workers to nominate their peers who best embody our core values for recognition.

UX Designer

Key skills