Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization
Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer
Keep your finger on the pulse of your customers and keep things flowing for them. This includes use case initiatives, troubleshooting efforts, Cribl certification progress, etc
Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
This position may require stand-by, on-call, or off-hours duties

Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value
A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers
Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment
Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
Quick learner with good technical and problem-solving skills
Willingness to travel as needed (up to 25%)

Senior Customer Success Engineer

Key skills