Key skills
SaaSLeadershipAccount ManagementSales
About this role
Role Overview
- Own the customer journey from "paid" to "completing, renewing, expanding"
- Define the activation metric and move it weekly
- Build kickoff, milestone, save, and escalation playbooks from a blank page
- Run a small onboarding team and grow it as the product line scales
- Decide what gets templated, what gets cut, what gets escalated
- Bridge sales promises to delivery reality without dropping either side
- Ship improvements in days, not quarters
Requirements
- 4 to 7 years owning customer onboarding, success, account management, or implementation in a high-velocity environment
- Built or rebuilt a 30-60-90 day onboarding flow in the last 24 months, ideally while the product was still moving
- Worked inside a fast online education, SaaS, agency, coaching, or info-product company that ships weekly
- Owned an activation, completion, or retention metric and moved it
- Managed at least 2 to 5 direct reports (CSMs, onboarding specialists, implementation managers)
- Comfortable working with US and UK customers and teammates across time zones
- Native or near-native written and spoken English
Benefits
- Competitive ZA-market base salary, full-time
- Performance bonus tied to onboarding outcomes you own
- Remote, South Africa-based
- Direct line to senior onboarding leadership
- Growth track into broader ops or regional leadership seats
- Working at scale with a profitable, bootstrapped US company