Council Tax Officer – Academy

Role Overview

• Administer council tax, ensuring accurate and prompt billing, collection, and recovery of accounts
• Obtain and assess information to determine local taxation liability in accordance with legislation. This includes determination and allowance of discounts, reliefs, and exemptions
• Accurately update and maintain the revenues databases to ensure prompt and accurate billing, collection, and recovery of accounts
• Respond appropriately to enquiries received from citizens, businesses and agents and action amendments to accounts
• Agree repayment plans and determine appropriate recovery action that takes account of the person’s circumstances whilst maximising collection
• Contribute to the review of working practices, procedures, and documents by making suggestions for improvement in service delivery and performance
• Take part in the training or coaching of other colleagues either on a one-to-one basis or in a formal training environment e.g. to assist with the induction of new staff

Requirements

• A thorough knowledge of local taxation law or experience which demonstrates the ability to absorb and understand complex legislation
• Be a skilled Capita One (Academy) user
• Ability to contribute ideas for service development
• An adaptable and positive outlook to cope with pressure and change
• Ability to work with minimum supervision and to deliver work to agreed targets and standards
• Ability to work on own initiative and as part of a team
• A high standard of literacy and numeracy
• Ability to converse with citizens and provide complex information in accurate spoken English, or through a BSL interpreter
• Able to demonstrate knowledge and/or experience of equalities and diversity issues
• Have a working knowledge of Microsoft Office applications or equivalent including the following: Outlook, Word, Excel, Web Browser, and have a willingness to learn new applications and technology as appropriate

Benefits

• Perks Hub
• Hundreds of global and local perks, available online 24/7
• Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc
• Shopping discounts from the biggest brands, all year round
• Save money on everything from the supermarket shop to summer holidays
• Wellness Hub
• Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts
• Mindfulness, meditation and sleep resources, available on all your devices
• Guides to help with everything from anxiety to stopping smoking
• Confidential mental health helpline, 24/7 access to a qualified counsellor
• Celebration hub
• Working with us means you're always part of Team BSS
• celebrate and recognise fellow contractors, whether they're across the desk or across the world
• Company polls where everybody can vote for the winners
• Culture Hub
• A single place to find company updates, photos, benefits information and lots more! Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time