Act as a cross-functional team lead and member of the Country Leadership Team
Drive local Sales Force Effectiveness, Analytics, and Strategic Insights in close collaboration with local teams and above-market/DACH functions
Lead the digital and omnichannel (OC) engagement approach, including processes, frameworks, and cross-functional projects in coordination with BU and DACH teams
Oversee congress and event management for CSL Switzerland
Integrate and further develop Customer Service as a key business capability
Contribute as a Country Leadership Team member and actively support the development of the CSL Switzerland culture
Act as a change management lead in a dynamic, evolving matrix environment
Lead and develop a team of up to 11 headcounts, including a management layer
Localize segmentation and targeting across all sales lines, aligned with DACH standards
Own and manage the local CRM system, including harmonization initiatives
Conduct local market research to support brand strategies
Lead local opportunity screening and business case development

Bachelor’s degree or higher in Business, Life Sciences, or a related field
Minimum of 8 years’ experience in Sales Force Effectiveness, Marketing, Sales, and complex project management within the pharmaceutical industry
Proven leadership capabilities, including direct and indirect leadership in highly cross-functional environments
In-depth understanding of the Swiss pharmaceutical market, including key stakeholders, roles, and channels
Strong expertise in IQVIA data, CRM systems, performance measurement, forecasting tools, and SAP
Professional level in German, French, and English
Advanced computer skills, including Microsoft Office; solid understanding of data warehouse and business intelligence technologies
Strong project management experience with excellent organizational skills
Self-motivated, resourceful, and able to perform effectively under tight deadlines and time pressure

Business Operations Lead

Key skills